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News & Events

22 May Office Closure May Bank Holiday Weekend Please note that our office will close at 4pm on Thursday 23rd May, and reopen at 9am on Tuesday 28th May for the May weekend. For Emergency repairs please contact West Dunbartonshire Council Building Services on 0800 197 1004. For Gas Central Heating emergencies, contact City Building on 0800 595 595. If you suspect that you may have a gas leak please contact Transco on 0800 111 999.
25 Apr Our Arrears Policy and procedure is due for review - Provide your feedback Our Arrears Policy and procedure is due for review and we would like to hear your feedback. You can read our policy and procedure by clicking this link. If you have any comments, queries or suggested changes please get in contact by phoning 01389 877 752 or email info@knowes.org - thank you.
22 Apr Application for a Dog Day Care Centre, Boarding Kennels and Associated Works at Cochno Road has been Refused In February we advised that an application had been submitted for a Dog Day Care Centre, Boarding Kennels and Associated Works at Cochno Road and that Knowes HA submitted objections to this proposal based on environmental issues, waste, traffic and noise. We have recently received an update that this application has been refused.
19 Apr Our Rent Policy is due for review - Provide your feedback Our Rent Policy is due for review and we would like to hear your feedback. You can read our Rent Policy by clicking this link. If you have any comments, queries or suggested changes please get in contact by phoning 01389 877 752 or email info@knowes.org - thank you.
04 Apr Spring Newsletter 2024 Read our Spring Newsletter here - https://knowes.org/data/Knowes_HA_Newsletter_Spring_2024_2024_04_04_14_21_41.pdf
28 Mar Office Closure for Easter Holiday Please note that our office will close for the Easter holiday weekend from 4pm Thursday 28th March and reopen at 9am on Tuesday 2nd April. For Emergency repairs please contact West Dunbartonshire Council Building Services on 0800 197 1004. For Gas Central Heating emergencies, contact City Building on 0800 595 595.
22 Mar Systems Down for Essential Updates We are carrying out essential updates to our system therefore we will be unable to take calls between 12:30pm - 2pm today. You will still be able to contact us via email at info@knowes.org. Apologies for the inconvenience and we appreciate your patience.
14 Mar Phone Lines Down for Essential Updates - 14/03/2024 We are currently carrying out essential updates to our phone lines therefore we will be unable to take calls between 12:15pm - 1:20pm today. You will still be able to contact us via email at info@knowes.org. Apologies for the inconvenience and we appreciate your patience.
27 Feb Objection to the Planning Application for Proposed Dog Day Care Centre, Boarding Kennels and Associated Works at Cochno Road An application has been submitted for a Dog Day Care Centre, Boarding Kennels and Associated Works at Cochno Road. Knowes HA has submitted objections to this proposal based on environmental issues, waste, traffic and noise as the proposal indicated that there could be up to 50 Dogs boarding at the establishment as well as a dog run on the land that is right up to the fence line of our properties.
21 Feb Phone Lines Down on Friday 23rd February 2024 between 10am and 11am Our phone lines will be down on Friday 23rd February from 10am - 11am due to essential upgrades to the system. Thank you for your understanding.
15 Feb The Scottish Housing Regulator (SHR) is undertaking a Thematic review of Tenant Participation, including a focus on Gypsy/Traveller participation The SHR is undertaking a Thematic review of Tenant Participation, including a focus on Gypsy/Traveller participation. The SHR have commissioned TPAS Scotland to gather information. They will be hosting a series of online focus groups for Tenants, at least one of these will be specifically aimed at the Gypsy/Traveller community and their representatives. If you would like attend please contact enquiries@tpasscotland.org.uk or call 0141 552 3633 as places will be limited.
08 Jan Rent Consultation We would like to remind tenants that you have an opportunity to provide your views on our rent consultation. Your views do count and will be passed on to our Management Committee so please take the time to complete the questionnaire. The closing date for responses is 12th January 2024. Received entries will be entered into a draw and one lucky winner will receive a £50 voucher. Thank You. You can also email info@knowes.org to register your choice.
07 Dec Winter Newsletter 2023 View our winter newsletter here - https://knowes.org/data/Knowes_HA_Winter_Newsletter_2023_12_07_13_24_01.pdf
04 Sep The Scottish Housing Regulator - The performance of social landlords against the standards and outcomes of the Scottish Social Housing Charter The Scottish Housing Regulator - The performance of social landlords against the standards and outcomes of the Scottish Social Housing Charter
12 Jan Temporary Disruption We would like to make our tenants and those who use our services that were will be a short disruption to our services between 12pm and 1pm on Friday 12th January. We apologise for any inconvenience this may cause.
09 Jan Service Disruption 12/01/2024 We would like to make our tenants and those who use our services that were will be a short disruption to our services between 12pm and 1pm on Friday 12th January. We apologise for any inconvenience this may cause.
30 Oct Consultation - Review of Anti-Social Behaviour Policy We are looking for your comments and feedback on our Anti-Social Behaviour Policy.
17 Oct Worldpay We are currently experiencing some technical difficulties with Worldpay. Unfortunately, we are unable to process any payments at present and hope to have this resolved quickly. We will notify you once this issue has been resolved. We appreciate your patience.
09 Oct Faifley Art Group Exhibition, 5th October - 21st November 2023 The Faifley Art Group exhibition will take place between 5th October - 21st November 2023. The exhibition showcases the wide variety of work created by members of the Faifley Art Group. Works are for sale. Click the story headline for more information.
09 Oct Winter Warm Home Discount resuming on Monday 16th October 2023 Vulnerable Scots have been urged not to miss out on £150 worth of help for their energy bills with the reopening of a UK Government scheme. Click the story headline for more information.
21 Sep New Housing Officer Joins Knowes HA Knowes HA have been successful in recruiting a new housing officer, Kara Halpin, who has taken over the housing area of former housing office Nikki Quinn. You can contact us with any tenancy related issues by phoning 01389 877752 or by email to info@knowes.org.
21 Sep New Builds Abbeylands Road You may have heard that Knowes HA have received planning permission for building of 27 new properties on the old Abbeylands Bowling site. This is great news, however the development of the site is still some years away and we would urge anyone interested in the site to check our website and Facebook page for updates as we are unable at this this time to consider anyone for the new build until nearer completion of the properties.
17 Aug Phone Lines Down We are currently experiencing technical issues with our phone lines. We are trying to resolve this issue as soon as possible. You will still be able to contact us via email at info@knowes.org. Apologies for the inconvenience and we appreciate your patience whilst we try and resolve this. Thank you.
28 Jul View our summer newsletter and Report on the Scottish Housing Charter results! Our Summer 2023 Newsletter is now available to view here - https://www.knowes.org/data/knowes_magazine_summer23_2807_web_2023_08_01_15_01_50.pdf
25 Jul NEIGHBOURHOOD CONSULTATION – WITH REGARD TO THE CONSTRUCTION AND OPERATION OF A BATTERY ENERGY STORAGE FACILITY ON LAND NEAR COCHNO ROAD EAST DUNBARTONSHIRE G81 5QS NEIGHBOURHOOD CONSULTATION – WITH REGARD TO THE CONSTRUCTION AND OPERATION OF A BATTERY ENERGY STORAGE FACILITY ON LAND NEAR COCHNO ROAD EAST DUNBARTONSHIRE G81 5QS
16 Jun It's time for our Garden Competition! It's time to showcase your beautiful gardens! We will be judging gardens and awarding prizes to the winners at our AGM in September. There will be three winners, first place and two runners up and your gardens will feature in our newsletter! To nominate yourself or a neighbour please contact info@knowes.org. To qualify for entry you should be a tenant of Knowes HA or an owner-occupier receiving services from Knowes HA.
12 Jun Housing Officer Nikki Quinn Leaving Knowes HA We can confirm that Housing Officer Nikki Quinn is leaving the Association on 16th June. We are in the process of finding a suitable replacement for Nikki but you can still contact us with any tenancy related issues by phoning 01389 877752, option 5 or by email to info@knowes.org. Please contact the Allocations Team for any allocations enquiries. Should you have any support needs that you want to talk to us about please contact our Tenancy Sustainment Officer, Fiona Campbell.
12 May View our Spring Newsletter! Our Spring 2023 Newsletter is now available to view here - https://www.knowes.org/data/Knowes_Newsletter___Spring_2023_2023_05_12_15_47_39.pdf
22 Mar We will be Carrying out Essential System Updates on Friday 24th March 2023 We will be carrying out essential updates on our server tomorrow between 12:30pm and 1:30pm. Customers will still be able to phone Knowes HA however we will not be able to access specific account information during this time. Thank you in advance for your cooperation.
22 Mar Alternatives Support Group for Family and Friends The group will commence on Thursday 6th April at Alternatives Clydebank Base located at 34 Alexander Street, G81 1RZ. The support group is aimed at those affected by a significant others substance use. For more information please email info@alternativeswd.org or call 0141 951 2420.
27 Feb Flourishing Faifley - Year 1 Annual Report Flourishing Faifley's Annual Report is available to view here: https://www.knowes.org/data/Annual_Report_Year_1___Flourishing_faifley_2023_02_27_12_14_07.pdf
09 Feb We are carrying out essential maintenance updates to our Customer Portal We are carrying out essential maintenance updates to our Customer Portal therefore you may not be able to access all the information you need on this at the moment. If you wish to view your rent statement please contact your Housing Officer. Thank you for your understanding.
01 Feb Knowes HA receives £20,000 from The National Lottery Community Fund! We are delighted to announce that we have been awarded £20,000 from The National Lottery Community Fund to provide support to our tenants during this difficult financial crisis. We would like to say a big THANK YOU to The National Lottery Community Fund!
17 Jan Reminder - Tenant Rent Consultation 2023/24 - Closing Date for Responses Extended Until 20/01/23 We are extending the time period for return of the rent consultation exercise to Friday 20th January 2023. If you are a tenant of Knowes HA it is important that we get your views with regards to setting rents for 2023. The full consultation can be found in your copy of the Christmas newsletter which was sent to you before Christmas or you can fill this in online by clicking the story headline.
23 Dec Winter Newsletter 2022 View our winter newsletter on this link - https://www.knowes.org/data/Knowes_HA_Winter_Newsletter_2022_12_12_16_36_16.pdf
18 Nov Join the Scottish Housing Regulator's National Panel of Tenants and Service Users Help to improve social landlord services by becoming a National Panel member! The Panel is a way for tenants and people who use social landlord services to share their views via surveys and other feedback. The Panel are always open to new members. For more information and to join please visit www.bit.ly/shr-panel or call 0800 433 7212.
27 Oct Safe and Warm Team (Energy Advisors) from CAB to attend our next Customer Working Group meeting The Safe and Warm Team (Energy Advisors) from CAB will be attending our next Customer Working Group meeting on 10th November at 7pm at our office. The Customer Working Group is made up of our residents who come together every few months to discuss important topics and help the Association make positive changes. New members are welcome at the next meeting. If you would like to come along please email asweeney@knowes.org for more information.

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