The Association acknowledges that some residents have expressed concerns regarding recent changes to the Bulk Uplift Service provided as part of the Common Cleaning Service.
We recently sent letters to all residents of Knowes Housing Association regarding bulk-uplifts and would like to highlight that we do not arrange uplifts.
This service is only provided for residents who are part of the Close Cleaning Contract and only specific items will be uplifted, including sofas, mattresses, beds and white goods.
Should you have any questions regarding this, please do contact us by emailing info@knowes.org
We have been informed that there has been a higher level of Reactive Emergency Gas call outs over the past few weeks and would like to advise residents on the following procedures before you call City building.
Knowes Housing Association has seen a significant increase in waste being placed in backcourts for uplift. The service we provide is free for residents who receive the Common Cleaning Service, but due to the large amount of waste (much of which is not bulk items), this service is becoming unsustainable. There is also the risk of vermin in the area when non bulk items are left in the backcourts.
We are looking for customers who want to help shape our services by joining our Customer Engagement Group.
Meeting details:
Joining our Customer Engagement Group gives you an opportunity to inform us on any improvements we could make, or any services that are currently working well for you. This allows us to continuously provide the best possible services for our customers.
We are looking to hold our next Meeting in a few weeks. If this sounds interesting and you would like to come along, please do give us a call on 01389877752 (Option 5) or email us at info@knowes.org
Due to technical upgrades our phonelines may be down for a short period of time today. If you are unable to reach us by phone, please call back later or email us at info@knowes.org
