14MayKnowes HA Reaccredited with Customer Service Excellence Standard with Compliance Plus in 5 elements!We are delighted to announce that Knowes Housing Association has been reaccredited with the Customer Service Excellence Standard and awarded Compliance Plus in five elements! A huge thank you to all our tenants who took part in the assessment and shared their experiences with the assessor. Your feedback is truly appreciated and plays a vital role in helping us continually improve our services.
01AprSpring Newsletter 2025Our spring newsletter is available to view here - https://knowes.org/newsletters/
31JanBoard Member VacanciesWe currently have vacancies on our Board of Management. If you are interested in joining our team please e-mail asweeney@knowes.org attaching your Curriculum Vitae. If you would like to arrange an informal discussion with regard to what is involved in being a board member at Knowes Housing Association then please telephone 01389 877752 and ask to speak to Amy.
29JanUpdate - Damage After Storm EowynAs a result of the storm, we sustained damage to the roofs of over 80 properties, most of them tenements. In addition to this there are a great deal of fences and some trees that were blown down.
We are concentrating our efforts in the first instance to repairing the roofs but will get to the fences and clear fallen trees from land we maintain as soon as we can.
We would like to thank you in advance for your patience and reassure you that our repairs service is operating as normal.
15JanWest Dunbartonshire Justice Services & Partners - Services Information and Awareness Raising SessionsWest Dunbartonshire Justice Services & Partners are holding Services Information and Awareness Raising Sessions. Input from Community Justice, Caledonian Systems, DACA (Dumbarton Area Council on Alcohol), Alternatives, Recovery Community, Sfad (Scottish Families Affected by Alcohol & Drugs) “Routes Project” and The Lennox Partnership – Employability Services.
Please click the story headline for more information regarding dates.
24DecUpdate from West Dunbartonshire Council - Christmas Bin Collection ScheduleWDC have advised that due to workforce resource challenges the previously advertised Christmas bin collection schedule has been changed. Residents whose normal collections fall on public holidays over the Christmas period (Wednesday or Thursday) are now asked to present their bins as per the updated schedule. For more information please click on the story headline.
23DecOffice Closure for Festive Break Our office will close for the festive break on 24th December 2024 at 4pm. The office will reopen, with normal operating hours of 8:30am - 5pm, on 3rd January 2025. For emergency repairs only, contact West Dunbartonshire Council Building Services on 0800 197 1004. For gas central heating, contact City Building on 0800 595 595. For non-emergency repairs, contact our office when we reopen in January or email info@knowes.org. Have a lovely festive holiday and a happy New Year.
11DecKnowes Housing Association's Tenant Rent Consultation 2025/26If you are a tenant of Knowes HA, please take the time to participate in our rent consultation exercise and answer the survey questions at the end of the form. If you would prefer a paper copy by post or to make a telephone return please contact Amy or Yvonne on 01389 877752, option 5. All completed entries will be entered into a prize draw for a £50 voucher.
We are delighted to announce that Knowes Housing Association has been reaccredited with the Customer Service Excellence Standard and awarded Compliance Plus in five elements! A huge thank you to all our tenants who took part in the assessment and shared their experiences with the assessor. Your feedback is truly appreciated and plays a vital role in helping us continually improve our services.
Our spring newsletter is available to view here - https://knowes.org/newsletters/
We currently have vacancies on our Board of Management. If you are interested in joining our team please e-mail asweeney@knowes.org attaching your Curriculum Vitae. If you would like to arrange an informal discussion with regard to what is involved in being a board member at Knowes Housing Association then please telephone 01389 877752 and ask to speak to Amy. 
As a result of the storm, we sustained damage to the roofs of over 80 properties, most of them tenements. In addition to this there are a great deal of fences and some trees that were blown down.
We are concentrating our efforts in the first instance to repairing the roofs but will get to the fences and clear fallen trees from land we maintain as soon as we can.
We would like to thank you in advance for your patience and reassure you that our repairs service is operating as normal.
West Dunbartonshire Justice Services & Partners are holding Services Information and Awareness Raising Sessions. Input from Community Justice, Caledonian Systems, DACA (Dumbarton Area Council on Alcohol), Alternatives, Recovery Community, Sfad (Scottish Families Affected by Alcohol & Drugs) “Routes Project” and The Lennox Partnership – Employability Services.
Please click the story headline for more information regarding dates.
WDC have advised that due to workforce resource challenges the previously advertised Christmas bin collection schedule has been changed. Residents whose normal collections fall on public holidays over the Christmas period (Wednesday or Thursday) are now asked to present their bins as per the updated schedule. For more information please click on the story headline.
Our office will close for the festive break on 24th December 2024 at 4pm. The office will reopen, with normal operating hours of 8:30am - 5pm, on 3rd January 2025. For emergency repairs only, contact West Dunbartonshire Council Building Services on 0800 197 1004. For gas central heating, contact City Building on 0800 595 595. For non-emergency repairs, contact our office when we reopen in January or email info@knowes.org. Have a lovely festive holiday and a happy New Year. 
If you are a tenant of Knowes HA, please take the time to participate in our rent consultation exercise and answer the survey questions at the end of the form. If you would prefer a paper copy by post or to make a telephone return please contact Amy or Yvonne on 01389 877752, option 5. All completed entries will be entered into a prize draw for a £50 voucher.
