Our Performance 2024/25

Quality and Efficiency Forum

Knowes HA is now part of the Scottish Housing Network (SHN), and was previously part of the RSL Quality and Efficiency Forum (QEF). This is comprised of members drawn from the Registered Social Landlord sector in Scotland and meets on a quarterly basis to carry out statistical, processes and best practice benchmarking. The group also discusses topic issues and invites speakers to present on key matters.  The latest report from the QEF is included here - QEF Report - Redacted

We also monitor our performance reguarly through different metrics.  These include: 

• Surveys
• Complaints
• 1-1 Customer Interactions
• Customer Service Excellence 
• Customer Working Group