Your Complaints Matter

At Knowes Housing Association we see complaints as opportunities to improve the quality of the service we provide.  We are aware that customers complain for a reason and it is important for us to understand and learn from them. 

The tables below are taken from our ARC report submitted to the Scottish Housing Regulator on complaints received in the year to April 2017.

Click here to see Knowes Housing Association's Complaints Handling Policy and our Customer Complaints Procedure can be viewed by clicking here.

ARC Complaints p62

ARC p63

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