Repairs Performance
Repairs Performance
A summary of the Association’s performance is detailed below comparing 2010/11 with the previous financial year 2009/10.
|
Repairs Categories |
Performance Target 2009/10 |
Actual Performance2009/10 |
Performance Target 2010/11 |
Actual Performance2010/11 |
|
Call Out |
100.00% |
100.00% |
100.00% |
100.00% |
|
Emergency |
100.00% |
100.00% |
100.00% |
100.00% |
|
Routine |
96.00% |
96.97% |
97.00% |
99.51% |
|
Appointment |
90.00% |
96.34% |
97.00% |
100.00% |
|
Planned Minor Work |
95.00% |
92.54% |
95.00% |
95.00% |
|
Essential |
|
|
|
|
|
Urgent |
97.00% |
97.17% |
98.00% |
100.00% |
|
RTR |
100.00% |
100.00% |
100.00% |
100.00% |
|
Void (5 day) |
98.00% |
97.66% |
98.00% |
100.00% |
|
Void (10 day) |
98.00% |
92.41% |
98.00% |
|
|
Gas Eme (2Hours) |
98.00% |
90.91% |
98.00% |
100.00% |
|
Gas Urg (Same Day) |
98.00% |
99.42% |
98.00% |
100.00% |
|
Gas Urg Next Day) |
98.00% |
91.96% |
98.00% |
100.00% |
|
Gas Routine |
98.00% |
92.17% |
95.00% |
91.03% |
|
Total Overall |
|
96.81% |
97.00% |
99.18% |
