How to make a complaint

Knowes Housing Association prides itself on providing a high quality service to all users however we accept that there may be times when you are not happy about the way we are conducting our business, and if that is the case then you must tell us.

This guide explains the Associations Complaints Procedure and outlines what you can do to get your point across.

download film divxFor the Association, it allows us to check that we are doing things right, and when we are not, we are correcting things to make sure that the customer is happy.