Gas Service and Maintenance

Knowes Housing Association will maintain and inspect all gas appliances within its properties, in accordance with all relevant legislation.  This covers 100% of all gas heating systems including boilers and individual fires owned by the Association.  Service individuals are at least once every 12 months, repairs reported by tenants regarding any aspect of the system will be reported and processed.

Gas day to day repairs for no heating or hot water, leak from radiator etc will be ordered through Knowes Housing Association on 01389 877752 option 1 and outwith working hours repairs can be ordered directly to The McDougall Groups emergency service number 0800 975 1234.

Some repairs to gas central heating will also qualify under the right to repair scheme.

Our current contractor for Gas Servicing and Maintenance is The McDougall Group who can be contacted on 01324 471 797 option 1.  In order to meet the Associations target of 99% of properties serviced within 12 months the Association will programme services every 10 months.  The McDougall Group will try to gain access on 2 occasions and this will be arranged by letter.  Should there be no access following receipt of both letters the Associations procedure for gaining access will apply.

Information on the No Access Steps

If a tenant makes various arrangements for his or her annual gas service to be carried out but fails to give access, he or she will immediately move to step 5 of the no access steps advising them due to no access Knowes Housing Association has no alternative option but to force entry.

Forcing access will be a last resort by the Association and will follow hand delivered correspondence advising that it will take place.  Arrangements for forcing access will ensure that two staff from the Association are in attendance, as well as the Gas Engineer and a Joiner.  Police attendance will be requested if there are any known safety concerns. The Association will reinstate the security of the property, change locks where required and leave notification of what has taken place.  Keys will be left either at the Associations offices or the Police Station in Clydebank.  The costs will be pursued and recovered through the recoverable repairs procedure.